A Bengaluru woman alleged that she was attacked by a Zomato delivery man and shared videos on social media showing her bleeding nose, there are two versions of the story that now involves an investigation.
The accused Zomato delivery man Kamaraj stated that he was beaten with shoes and abused in an unsophisticated manner. Zomato says it is supporting both sides, and will result soon "both sides of the story to come to light".
Ms Chandranee on the other hand said that "I had full right to fight with customer support when I am paying. I kept saying either cancel my order or do me a favour by making it free," she had been on the phone, calling Zomato's customer service constantly. "The moment I asked him (Kamaraj) whether Zomato had told him anything about cancelling the order or waiving the charges, he was very rude. He said 'Ma'am, I have no idea, please don't waste my time. Give me my money and let me go."
Ms Chandranee complained to Zomato's customer care that the man was shouting at her and stated that "He sounded very threatening to me," She also stated that when he screamed, she tried to shut the door and he pushed against it, saying - "Tu kya kar rahi hai (what are you doing)?" He reached in home and grabbed the order and left, she claimed.
She alleged that "I told him you can't do this. Then he punched me. It happened within two minutes. I couldn't understand what was happening. He ran to the lift...I didn't know my nose was bleeding. When I gathered myself, I went after him and stopped him. He hit me again and, as the lift wouldn't shut, pushed me and ran down the stairs,” this is not recorded because there is no CCTV, according to her.
Mr Kamaraj was arrested and later released on bail and is now under temporary suspension from Zomato with a police case against him. He also claimed that he had apologized to her and, after talking to customer service, asked her to return the food but she did not. Kamaraj stated that "I was totally shocked. For my safety I hit her hand. She was wearing a ring. That ring hit her nose and then the injury happened. I didn't punch her...I was totally scared, so I left the place."
The restaurant chain's founder Deepinder Goyal stated on social media that his company was helping both Hitesha and Kamaraj "with all the support they need while the investigation is pending".
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